FREQUENT QUESTION ASKED

How can I make an order?

You must be 18 years old or over to place an order on our website.

You can add to the basket any available product from our page that listed them and proceed to checkout.

We will confirm your order placed on our aura-goldwater.com website by sending an e-mail to the e-mail address you have provided to us.

Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights the completion of the order will take place when we despatch the goods to you.

What methods of payment do you accept?

Payment can be made via PayPal. We also accept part of the amount to be paid by coupons.

When my order will be delivered?

We make sure that deliveries are made within a short time, but that depends on your choice of delivery at checkout.

What if my delivery is cancelled or I am not at home?

In the rare event that unforeseen operational or technical issues occur, we may need to cancel or rearrange delivery. If this happens, we will do your best to contact you to arrange an alternative delivery date.

If no one is at the address when the delivery is attempted, the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery.

Can I return the goods?

Unfortunately, our return policy is that you can’t return any product already delivered to you. That’s because we are confident that our product is high quality

How can I make a complaint or suggestion?

Any Customer’s complaints or suggestions should be addressed to the Aur’a Natural Gold Water Ltd by filling the form on the “Contact” page or at the e-mail link, address or telephone numbers listed on our website on the “Contact” page.

What if my order is cancelled?

If that’s the case, our liability to you will be limited to the price of goods not delivered and any delivery costs paid by you for that particular order.